Terms & Conditions
Effective Date: July 2026 Welcome to Pongalur SAS. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General
Pongalur SAS provides traditional Indian sweets, savouries, pickles, podis, thokku, cookies, and related food products through our website. By using this website, you agree to these terms and all applicable laws.
2. Product Information
We strive to ensure that all product descriptions, images, weights, and prices are accurate. However, slight variations in appearance, packaging, or product availability may occur due to seasonal or production factors.
3. Orders & Payments
All orders are subject to product availability and order confirmation. Payments must be completed through the approved payment methods available on our website before the order is processed.
4. Pricing
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise mentioned. Prices may change without prior notice.
5. Shipping & Delivery
Delivery timelines may vary depending on your location and courier services. While we make every effort to deliver orders on time, Pongalur SAS is not responsible for delays caused by third-party logistics or unforeseen circumstances.
6. Cancellation & Refund
Orders can only be cancelled before dispatch. Due to the perishable nature of food products, returns are generally not accepted once the order has been shipped. Refunds will only be processed for eligible cases such as damaged, incorrect, or undelivered products.
7. Product Quality
Our products are prepared using carefully selected ingredients and hygienic manufacturing practices. Customers are advised to consume products before the expiry date mentioned on the packaging and store them as instructed.
8. Intellectual Property
All website content, including logos, product images, graphics, text, and designs, are the property of Pongalur SAS and may not be copied, reproduced, or distributed without written permission.
9. User Responsibilities
Users agree not to misuse the website, submit false information, interfere with website functionality, or engage in any unlawful activities while using our services.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.
11. Limitation of Liability
Pongalur SAS shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page or visit any of our Pongalur SAS branches.
